Restaurants and online shopping: reliable, efficient delivery is key for success
By Dorrin Lewis Mobile Macs COO
Food delivery and online shopping apps are on the increase in South Africa. There has been correlative steady growth in the fast food industry and online delivery businesses. According to the fourth annual cross-border e-commerce report released by PayPal and Ipsos, South Africans are forecast to spend over R45 billion online this year.
In 2017 Mr D Food, previously known as Mr Delivery, reported that its online orders had soared to 95% of total orders. And, despite having a presence in South Africa for only two years, Uber Eats boasts one million customers according to App Annie, a global provider of app market data.
Mobile Macs provides bike fleet solutions. Our business has seen a steep uptick in response to this trend. And, it goes without saying that delivery services are key to the scaling of this sector. We understand that this is an industry heavily reliant on customer satisfaction – with delivery being a focal point, and often the only tangible point of interaction that online customers have with your brand.
Customer retention and loyalty is strongly impacted by the delivery experience, which must be reliable, safe and efficient.
This is why fast food, restaurant and online businesses choose to partner with Mobile Macs. Our fleet bike rental and branding solution ensures that you focus on profit, while we make sure you are never off the road. Our service includes the provision of loan bikes while repairs are under-way, so you are never off the road, and we service bikes on site and have an in-house workshop manned by experienced mechanical and branding teams.
Mobile Macs’ bikes are insured and all have a tracking system, which we manage internally. Our tracker telematics provides valuable information to clients, which assists with streamlining delivery routes, ring fencing delivery areas for early detection of bike theft and also assess where loyal customers are located.
We know that our efficiency is the key to your profit capability, so let us offer you our one-stop delivery fleet solution.